Cookie Policy

This Cookie Policy explains how Simulación y Modelado de Información para la Edificación S.L.U. ("SIMBIM", "we", "us" or "our") uses cookies and similar technologies on its websites, portals and online services.

• Data controller: Simulación y Modelado de Información para la Edificación S.L.U.
• Trading name: SIMBIM
• Tax ID: ESB66148818
• Registered office: Av. Diagonal 640, P6 (SIMBIM), 08017, Barcelona, Spain
• Canonical website: https://www.simbim.eu
• Privacy contact: gdpr@simbim.eu
• General support: support@simbim.eu

During SIMBIM's domain and mailbox transition period from .es to .eu, the website may operate under simbim.eu while privacy and support communications continue to use monitored simbim.es parallel to simbim.eu email addresses. These contact addresses will remain valid until SIMBIM publishes updated contact details and a change notification.

This Cookie Policy should be read together with SIMBIM's Privacy Policy, which explains how SIMBIM processes personal data more generally.

Cookies are small files that a website stores on your device when you visit a page or use an online service. Cookies can help a website work correctly, remember choices, maintain secure sessions, analyse website use, provide support tools, or personalise communications.

This policy also covers similar technologies, including:

• local storage;
• session storage;
• pixels;
• tags;
• SDKs;
• scripts;
• device identifiers;
• consent-management records;
• analytics or tracking technologies.

For simplicity, this policy refers to all of these technologies as "cookies" unless a distinction is needed.

SIMBIM may use cookies and similar technologies to:

• operate the website and application securely;
• maintain user sessions and authentication;
• remember cookie choices and language preferences;
• process forms, account access, portal functions and customer interactions;
• protect the website from fraud, abuse or unauthorised access;
• understand how visitors use the website, only if analytics are later enabled with proper consent;
• improve website performance and usability;
• measure campaigns and communication effectiveness, only if marketing cookies are later enabled with proper consent;
• enable support or customer-service tools, only if such tools are later added and configured lawfully;
• support software licensing, proposal, renewal or payment workflows where applicable;
• display or enable third-party content only where appropriate.

SIMBIM does not use non-essential cookies unless the user has given valid consent through the cookie banner or cookie settings panel.

Strictly necessary cookies

These cookies or storage technologies are required for the website or application to work properly. They may be used for page navigation, secure login, session management, fraud prevention, security controls, form submission, cookie-consent storage, remembering privacy choices and language settings requested by the user. These cookies do not require consent where they are strictly necessary to provide the website or a service expressly requested by the user.

Preference and functionality cookies

These cookies help the website remember optional choices and provide enhanced functionality, such as language preference, interface preferences, saved settings or optional form convenience features. Some preference cookies may be necessary if they are required to provide a service requested by the user. Others may require consent depending on their purpose and behaviour.

Analytics and performance cookies

At the time of this Cookie Policy, SIMBIM does not currently use analytics cookies or analytics tracking technologies on the website. If analytics are added later, they must not load before valid consent unless legal counsel confirms a valid exemption.

Marketing and advertising cookies

At the time of this Cookie Policy, SIMBIM does not currently use marketing, advertising, remarketing, pixel or conversion-tracking cookies on the website. If these tools are added later, they must not load before valid consent.

Support, chat and communication cookies

At the time of this Cookie Policy, SIMBIM does not currently use third-party live-chat or support-tracking cookies on the website. If such tools are added later, their cookies must be reviewed, classified and disclosed before activation.

Third-party content cookies

At the time of this Cookie Policy, SIMBIM does not currently use third-party embedded-content cookies on the website. If embedded third-party content is added later, it must not set cookies before consent unless configured in a lawful privacy-enhanced mode or loaded only after user action.

First-party cookies: Cookies set directly by SIMBIM websites or domains. These may support security, sessions, preferences, forms, consent records and website functionality.

Third-party cookies: Cookies set by external providers, such as analytics services, chat tools, payment providers, CRM tools, video platforms, software vendors, support tools or marketing platforms.

At the time of this Cookie Policy, SIMBIM does not currently use third-party cookies on the website. If third-party cookies are added or discovered later, they will be disclosed and blocked until consent where required.

Session cookies: Temporary and deleted when you close your browser or end the session.

Persistent cookies: Remain on your device for a defined period or until you delete them. They may be used to remember preferences, consent choices or analytics identifiers.

SIMBIM aims not to keep cookie consent choices for more than 24 months. The current recommended consent duration is 12 months. If the purposes, providers or cookie configuration change materially, SIMBIM may ask users to make a new cookie choice earlier.

Where consent is stored in localStorage, expiry is enforced by the application by comparing the stored timestamp and consent version against the configured maximum age and current policy version.

Strictly necessary cookies: Used because they are required to provide the website or an online service expressly requested by the user.

Non-essential cookies: Used only where the user has given consent through the cookie banner or cookie settings panel.

Where cookies involve personal data, SIMBIM processes that data according to the applicable legal basis described in the Privacy Policy, including consent, legitimate interest, contract performance or legal obligation, depending on the purpose.

When you first visit the website, SIMBIM displays a cookie notice or consent panel if the website uses cookies or similar technologies that require consent.

Where a full consent banner is shown, users may:

• accept all non-essential cookies;
• reject all non-essential cookies;
• configure cookies by purpose or category;
• access more information through this Cookie Policy.

The option to reject cookies is presented at the same level and with comparable visibility as the option to accept cookies. Non-essential cookies are not activated until the user has given consent. Consent must be freely given, specific, informed, unambiguous, based on a clear affirmative action, and withdrawable as easily as it was given. SIMBIM does not use pre-ticked boxes for non-essential cookies.

As SIMBIM currently uses only strictly necessary first-party cookies and storage, a minimalist cookie information notice is shown alongside this Cookie Policy and a permanent Cookie settings link. The information notice is informational only and is not a consent prompt.

You may change or withdraw your cookie consent at any time.

Use the Cookie settings link, available permanently in the website footer, to review or change your current cookie preferences.

You can also delete or block cookies through your browser settings. Browser-level settings may affect the functionality of this and other websites. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Most browsers allow users to manage cookies, including:

• viewing cookies;
• deleting cookies;
• blocking cookies;
• blocking third-party cookies;
• clearing site data;
• setting privacy preferences.

The exact method depends on the browser. Users should consult their browser's help section for specific instructions. If you block all cookies, some SIMBIM website functions, portal features, login functions, forms, support tools or checkout/payment flows may not work correctly.

The exact cookies and similar technologies used by SIMBIM may change when website functions, customer portal functions, authentication, forms, analytics, support tools or payment workflows are added or removed.

At the time of this Cookie Policy, SIMBIM does not use third-party analytics, advertising, remarketing, pixel tracking, third-party live chat, third-party embedded-content cookies or third-party marketing cookies on this website. SIMBIM uses first-party cookies or browser storage technologies for website operation, consent management, session continuity, user-requested preferences, security and portal functionality.

The cookies/storage listed above are the items currently used by the deployed SIMBIM website. Analytics, marketing, third-party embedded content, support/chat and payment/checkout cookies are not currently used. If any are added, this inventory will be updated and, where required, consent will be obtained before activation.

SIMBIM's current website application may use first-party cookies or browser storage technologies for:

• application routing and interface state;
• secure login and session handling, where login is enabled;
• form submissions;
• customer account features, where enabled;
• licence or proposal workflows;
• support requests;
• portal access;
• integration with third-party tools, where applicable.

The deployed website technically blocks analytics, marketing, tracking, remarketing, non-essential chat tracking and non-essential third-party scripts until consent is granted. If a third-party script cannot be blocked before consent, it will not be deployed until a compliant configuration is available.

SIMBIM may link to or integrate with external payment providers, vendor portals, software licensing platforms, subscription portals, training platforms or support systems. Those platforms may use their own cookies to authenticate users, secure transactions, prevent fraud, process payments, issue or manage licences, deliver support or manage training access.

Where SIMBIM controls the integration, SIMBIM will apply appropriate consent controls where required. Where users leave SIMBIM's website, the third-party provider's own cookie and privacy policies apply.

Some cookie providers, analytics services, software vendors, payment providers, cloud platforms, communication tools or support tools may process data outside the European Economic Area. Where cookies or similar technologies involve international transfers of personal data, SIMBIM will rely on appropriate safeguards required by applicable law, such as adequacy decisions, Standard Contractual Clauses, contractual commitments or other lawful transfer mechanisms. Users should also consult the privacy policies of the relevant third-party providers.

SIMBIM may update this Cookie Policy when:

• cookie types change;
• providers change;
• website functionality changes;
• analytics or marketing tools are added or removed;
• consent-management settings change;
• legal requirements or regulatory guidance change;
• SIMBIM updates its Privacy Policy or website platform.

If the purposes of cookies or the third parties using cookies change materially, SIMBIM will update the Cookie Policy and, where required, ask users to make a new cookie choice.

For questions about this Cookie Policy, cookie consent or the processing of personal data through cookies, contact:

SIMBIM
Simulación y Modelado de Información para la Edificación S.L.U.
Av. Diagonal 640, P6 (SIMBIM), 08017, Barcelona, Spain
Email: gdpr@simbim.eu
General support: support@simbim.eu
Website: https://www.simbim.eu

During SIMBIM's transition from the older simbim.es environment to the new simbim.eu website, the simbim.es email addresses listed in this policy remain the monitored contact channels for privacy and support matters.

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