Quality Policy — ISO 9001

SIMBIM® is an innovative and fully integrated BIM (Building Information Modelling/Management) architecture and construction consultancy in Spain, with its registered office in Barcelona (Spain), SIMBIM INC. in Toronto (Canada) and sales and support presence in Madrid. Our main objective is the implementation of BIM for the private and public sectors within the construction industry (AECO) through the distribution and implementation of the leading European BIM software solutions, technologies, workflows, and standards such as ISO 19650.

At SIMBIM®, we are an authorised distributor/partner of selected Nemetschek solutions (Bluebeam, Solibri, dTwin, dRofus) and the implementation partner of Nemetschek dTwin for the Iberian market and Canada. We are also a partner for Bluebeam, Solibri and dRofus in Spain and Portugal. Parallel to our commercial distribution activities, we are a buildingSMART training provider.

We offer an innovative way to address the architecture, engineering, construction, and operation industry (AECO) challenges. Our innovative solutions are delivered through professional consulting, distribution, sales, support, implementation, training, and contract maintenance of software solutions, technologies, workflows and standards related to the construction industry, digital transformation and BIM.

Vision. To be an agent of change and a driving force of digital transformation in the building industry through BIM possibilities and solutions.

Mission. To empower customers to own the process and not just the software.

We reinforce our strategy and the management of our processes with the implementation and continuous improvement of a Quality Management System according to the ISO 9001 standard. Our five core values and quality commitments are as follows.

• 1.1 Commitment
• 1.2 Customer satisfaction

We detect and satisfy the needs and expectations of our clients with the commitment to meet and exceed their objectives. This includes matching the price of an official offer we receive from another authorised distributor or reseller as long as it is submitted to us. As proof of our commitment, see our Price or Service Match Guarantee Policy.

• 2.1 Professional ethics
• 2.2 Collaborative attitude
• 2.3 Professional experience
• 2.4 Transparency at work
• 2.5 Specialisation

Relying on our team's experience, specialisation, professional ethics, and collaborative attitude, we perform our services with the most professionalism. We deliver our service with the highest possible standards to continuously improve our work, as individuals and company, with a transparent and responsible attitude towards people and society.

• 3.1 Quality of service
• 3.2 Product quality
• 3.3 Maintenance quality
• 3.4 Transparency in the process

We establish synergies with our partners and collaborators to improve the quality of services and products, creating long-term institutional relationships. We continuously improve our strategy, the company's processes and results, and comply with our stakeholders' applicable legal and internal requirements. We also systematise our processes to minimise risks, take advantage of opportunities, and improve the efficiency and effectiveness of business management.

• 4.1 Productivity improvement
• 4.2 Efficient workflows
• 4.3 Adaptation to change
• 4.4 Learning methodology (pedagogy)

We promote research and innovation in all our strategies and the integration of BIM in other information technologies. We are recognised as a reference company for developing solutions to implement, apply, analyse, evaluate, create, and optimise the design and construction process through the possibilities offered by BIM technology. As our company's fundamental principle, our effort is devoted to research, development, and innovation — both in our internal processes and in our relations with public and private organisations that promote innovation nationally and internationally.

• 5.1 Teamwork
• 5.2 Equal opportunities
• 5.3 Good working environment
• 5.4 Continuous education
• 5.5 Diversity

We commit to our team since they constitute the essential resource and are at the beginning and end of everything we do and represent. To do this, we provide a work environment and sufficient motivation to grow within SIMBIM®, and we promote their involvement through internal communication, continuous education and recognition of achievements.

This policy affects all the people and activities carried out by SIMBIM® and is being extended to the different interested parties. From the point that this policy is approved, its compliance is ensured through internal processes led by the Quality Managers and the SIMBIM® Management Team.