An evidence of customer success: ARCHICAD BIM Essentials

Why ARCHICAD BIM Essential training program is evidence of our customer’s success strategy?

For many years we have been running different BIM training programs from basic to most advanced topics. But, between all the training programs, we have a unique kick-starting course that is valued most by our clients as the best place to start the real self-BIM-implementation. This training program called “ARCHICAD BIM Management Essentials”, also known as “BIM+ARCHICAD M1”. In the past seven years, we continuously run this 10-session essential and intensive training. Since the first edition in 2014, many professionals attended this training program, and according to feedback and reactions of our course participants, regularly we update and improve its content. To see all the program schedules for 2020, please see our annual calendar.

Next Edition: Tuesday 21 April 2020

Customers Success Strategy

The customers’ comments and feedback are not only telling us how to improve but also it indicates what key success points are. So, this article relies on our customer words as one of the most trustable sources of truth to explain why this training program is an evidence of our customer success strategy. In an overview on customers’ experience about this course (comments, feedback, and testimonials) in only the last 12 months, we were amazed by the amount of encouraging comments. In this article, the remarks of 10 customers (from more than hundreds of feedback) selected. The selection has been set to leave the explanation of why this program is a customer success key to the words of whom attended this kick-starting BIM program and became a GRAPHISOFT certified ARCHICAD BIM user.

1. Course Structure

“The classes are very well structured, and the concepts are chained in such a way that it looks like a novel that hooks you to the end.” Said Jorge Moreno Cordero, Arquitecto, Zafra, Spain

2. BIM processes

“…this training program helps to understand the BIM processes and put them into practice… I had been using other software for many years, and the features and mode of working with ARCHICAD has greatly surprised me.” Said Carlo Garrone Merlo, Taller de Arquitectura Domus S.L.P, San Isidro, Spain

3. Professional skills to do BIM

“It is an intense and enriching course. In a month, all the skills needed to work with ARCHICAD are entirely acquired. Above all, the program marked my first step in the expertise of most probably the most straightforward and useful BIM software [ARCHICAD] in the market.” Said Rolando López Heras, ICAZAR Proyectos S.L., Palma de Mallorca, Spain 

4. Start from zero to project delivery 

“The training program has a very complete and precise content. It allows me to obtain all the necessary knowledge and skills to develop an entire architecture project in BIM and teamwork collaboration, starting from zero experience of the program [ARCHICAD]. Highly recommended.” Said Ignacio Medina Lopez, Luxemburg, Luxemburg

5. Excellent quality/price relationship

“We can finally have an advanced academic and professional support, diverse and continuous over time and with an excellent quality/price relationship.” Said Angel Basabe, Ayuntamiento de Iurreta, Iurreta, Spain

6. Live-Online training 

“It is an excellent training program, although it was my first experience in a distance course (live-online), my evaluation is very positive. My special thanks to the readiness and capacity of the teacher.” Said Roberto García Posada, Montevideo, Uruguay

7. An essential course for any architect

“This program is an essential course for any architect who wants to take advantage of the great benefits of BIM, which go far beyond the representation.” Said Eugenio Moreno Laguillo, Arquitecto, Bilbao, Spain

8. Top-notch attention to students 

“The attention that we received during the training program is top-notch. Throughout the course, the instructor responded as quickly and best as possible to each participant’s concerns. Even though I was already an ARCHICAD user before I started the course, I learned several new techniques that I never used before!” Said Karina Milagros Domínguez Páez, Arquitecta, San Felipe, Yaracuy, Venezuela

9. Learning a lot of contents and concepts 

“I have learned a lot in the different sessions, and the instructor has been very patient with explanations, examples and case studies to answer our doubts.” Said Jone Arruabarrena Ortega, Onyon Coop.Pequeña, Getxo, Spain 

10. Mix of theory and practice 

“The format of the course is complete; being a course that has both theory and practice makes it easier for you to learn all the concepts.” Said Daniel Barceló Jalonen, Vivenda Porto Cirsto Novo S.L., Palma de Mallorca, Spain

In Conclusion

First thing first, by reading these comments, in SIMBIM, we are honoured and thrilled to see that we are in a right track of being a trustworthy service provider in our professional society within the AEC industry. Second, the takeaway messages from these comments (in this blog post and in addition to many other comments in our database), reminded our plenary session that we held in GRAPHISOFT GO2020 conference in Budapest (January 2020). In that session, our leading presentation message was that “we believe there should be no more teabag service and training to customers – in comparison to full leaf brewing tea concept – to guarantee customer success”. Third, we would like to take this opportunity to thank our wonderful customers who trusted us with our service. Especially the ones who care to spend a few minutes to write their opinion that helped us to stay focused on what are our customers’ need and concerns. Your encouraging words kept us motivated to work on providing better solutions and improvements on a continues basis. 

Note: Some characteristics of ARCHICAD BIM Certification Programs in Spain: 

+ Live training sessions: All training sessions are conducted live (online), which means you can attend all the classes with the real instructor and classmates just from your office or home. You also can repeat each session as many times as you wish (see the annual calendar).

+ Help and support forums: Within the program, you have access to internal support forums that are organised by topics, and you can ask your questions regarding the training sessions as well as your professional projects. A BIM and ARCHICAD expert will reply to your questions.

+ Support materials: All the participants have access to exclusive supportive contents corresponding to each training session.

+ BIM Mentor: A BIM mentor (success manager) will be assigned to you, and he/she will track your learning progress and help you to plan your specific learning path. For companies, monitoring and planning can be done at the company level.