Why Can't I Assign a Licence If the User Shows Up as a Guest?

If, when adding users to a company account, they show up as guest users instead of member users, this usually means that particular Graphisoft ID profile is already associated with another company account.

This can prevent the user from being correctly registered within the company and, as a result, make licence assignment more difficult.

To resolve it, check whether the user already belongs to another account and apply one of the available options to sort out their access.

Why a user shows up as a guest

This behaviour usually occurs when the user's Graphisoft ID is already linked to another company account.

In that case, when trying to add them to [Company A], the system may bring them in as a guest because that same profile is already associated with [Company B].

Note: The same user can trigger this behaviour even if the email is already known to the system. What matters is not just the email address, but the prior association of the Graphisoft ID with another account.

How to fix it

You can resolve this situation in two ways, depending on how you want to manage users.

Option 1: remove and re-invite the users

1. remove the users from [Company A] and [Company B],
2. then re-invite them only to the account where they should be registered.

Option 2: use a different email address

Invite the users to [Company A] using an email address different from the one already associated with [Company B].

What happens after applying the fix

Once either of the two options has been completed, the user should be correctly registered in the corresponding account.

After that, it will be possible to carry out licence assignment without issues.

Note: If the user still shows up as a guest after repeating the process, check whether they still have an active association with another company account.